Examples of digital processesĒtahi tauira o te tukanga matihikoWhen it comes to achieving the tangible, real life benefits of digital transformation, investments in digitizing and managing content alone won’t effectively move the needle. Organizations must also be sure their processes align to support true transformation. This is the intersection where practical, positive change happens for customers and employees alike.
- Digitizing customers onboard
Digital onboarding is a process for digitizing all the steps that allow customers to purchase a product or activate a service online. many of these transactions, which were once only possible with the support of an operator, have now been transformed digitally to make web transactions that much smoother and simpler. These services might include things like creating a new bank account, signing a contract, or approving maintenance request (among others).
- Managing mail and payments
Many organizations are turning to DPA (Digital Processing Automation) to help them better manage their mail intake and payment processes. A large percentage of traditional, physical mail is now converted into a digital form at the mail center and delivered electronically to the recipient. This is now the first step in the automated payment process. Making this once manual and time consuming process now lightning fast.
- Strengthening order fulfillment
For companies who ship their goods to customers, a DPA system can help automate a range of backend work. Namely, digital process automation tools can strengthen order fulfillment in a big way, by estimating lead times and delivery dates, calculating taxes, tracking the location of an order, and even confirming the package has been received by the customer - of all which serves to elevate the customer satisfaction and keep them loyal to your business.